We’re here to help. Fast and clear.
At LOYAL NOMAD INC, we are committed to providing clear and reliable customer support. Browse the frequently asked questions below or contact our team directly.
Shipping & Delivery
Tracking, coverage areas, and expedited solutions.
You can track your shipment using the tracking information provided by our team. If you need help locating an active shipment, contact us and provide your shipment details.
We provide freight transportation services across the United States. Availability may depend on the route, scheduling, equipment, and current capacity.
Expedited and time-sensitive transportation options may be available depending on the route and capacity. Contact our team with your lane, pickup date, and delivery requirements.
Billing & Payments
Payment methods, invoices, and billing questions.
Available payment methods are communicated before service confirmation. Contact our team if you have questions about an invoice or an approved payment method.
Yes. Invoice and billing documents can be sent to the email address associated with your shipment. Contact support if you need another copy.
Policies & Claims
Damages, claims, cancellations, and modifications.
Contact our support team as soon as possible. Please provide the shipment number, delivery documents, photographs, and any other relevant information so the matter can be reviewed.
Contact customer support as early as possible. Additional charges may apply to late changes or cancellations depending on timing and dispatch status.
SMS Notifications & Support
Shipment conversations, assistance, and opt-out instructions.
How SMS is used
- Discuss active shipment details with our team.
- Receive relevant pickup or delivery updates.
- Ask questions about delays or scheduling changes.
Opt-out and assistance
After opting out, you will receive no further SMS messages unless you opt in again.
Contact our team
Submit your question and include any available shipment details. Our team will review your request and respond as soon as possible.
Cincinnati, OH 45255
USDOT #4092460