LOYAL NOMAD INC. — Service Agreement

2.1 Service Availability

• Service availability may vary by location and shipment requirements.
• Uninterrupted or continuously available service is not guaranteed.
• Pickup and delivery schedules may be affected by traffic, weather, mechanical issues, carrier schedules, government actions, and other circumstances outside our reasonable control.

2.2 Service Limitations

• All shipments must comply with applicable federal, state, and local laws and regulations.
• We may refuse or cancel any shipment that is unlawful, unsafe, improperly documented, or outside the scope of our available services.
• Estimated pickup and delivery times are not guarantees unless expressly agreed to in writing.

5.1 Payment Terms

• Applicable rates, fees, and charges will be communicated before service confirmation or included in the applicable service documentation.
• Payments must be made in full using an approved payment method.
• Approved payment methods may include credit cards, debit cards, bank transfers, or other authorized methods.
• Customers are responsible for providing accurate billing information.

5.2 Late Payments and Additional Charges

• Late payments may result in additional fees, service suspension, or service cancellation where permitted by law.
• Additional charges may apply when shipment information is inaccurate or when special handling, detention, redelivery, storage, or other additional services are required.
• We reserve the right to pursue lawful collection methods for unpaid balances.

6.1 Limitation of Liability

To the fullest extent permitted by applicable law, LOYAL NOMAD INC. will not be responsible for:

• Delays caused by weather, traffic, accidents, mechanical failures, government actions, regulatory restrictions, or other events outside our reasonable control;
• Losses resulting from inaccurate or incomplete information provided by the customer;
• Damage resulting from inadequate packaging, labeling, or documentation;
• Interruptions or failures involving third-party carriers, communication providers, or technology services; or
• Consequential, indirect, special, or incidental damages.

Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

6.2 Service Disclaimer

Our services are provided on an “as available” basis. To the fullest extent permitted by applicable law, we do not guarantee:

• Pickup or delivery on a specific date or at a specific time unless expressly agreed to in writing;
• That services will always be uninterrupted or error-free;
• Continuous availability of our website, SMS services, or communication systems; or
• Delivery of every SMS message, as delivery depends on third-party wireless carriers and networks.

8.1 Governing Law

This Agreement is governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles.

8.2 Informal Dispute Resolution

Before beginning formal legal proceedings, the parties agree to make a reasonable effort to resolve disputes through direct communication and good-faith negotiation.

8.3 Arbitration

Where permitted by applicable law and agreed upon by the parties, unresolved disputes may be submitted to binding arbitration in Ohio.

8.4 Class Actions

To the extent permitted by applicable law, disputes must be brought on an individual basis and not as part of a class, consolidated, or representative action.

Nothing in this section limits any rights that cannot lawfully be waived.